What are the delivery times?

We deliver in France within 2 to 5 business days. During peak periods (sales, holidays), an additional delay of 1 to 2 days may occur.

What are the shipping costs?

Shipping is free for purchases over €100. Below that amount, costs are indicated directly in the cart based on your address and delivery timeframe.

Do you deliver internationally?

Yes, we deliver to most European countries. Fees and delivery times vary depending on the destination.

Once your order has been shipped, you will receive an email with a tracking link. It is also accessible from your customer account

Can I modify or cancel my order?

It is not possible to modify or cancel an order once it has been placed. Our logistics team processes them directly.

We’re very sorry about this incident.

For our customer service team to assist you, please email us at hello@louyetu.fr with:

- A photo of the damaged jewelry
- Your proof of purchase

Without proof of purchase, no evaluation or return can be initiated.

If a manufacturing defect is confirmed after review, we will offer a suitable solution: replacement of the jewelry or a gift voucher, depending on our available stock.

Your jewelry deserves your full attention.

At LOU.YETU, every piece is thoughtfully designed as a tribute to beauty, fairness, and sustainability. We collaborate with committed artisans and experienced workshops, and each piece is plated with 18K gold according to a rigorous and demanding process.

Guaranteed quality

In accordance with European legal guarantees, our jewelry is guaranteed for two years against manufacturing defects. This guarantee covers faults unrelated to wear and tear or natural usage.

About oxidation

Jewelry may slightly tarnish over time. This phenomenon, called oxidation, is not a defect but a natural reaction that varies from person to person. Skin pH, humidity, or exposure to certain products (perfume, chlorine, creams, etc.) can all be factors.

Our pieces are treated to withstand daily life, but like all costume jewelry, they require care.

Oxidation is a matter of personal chemistry and is not covered by our warranty.

Care tips

To preserve the shine of your jewelry:

- Avoid contact with water, perfumes, cosmetics, or household products
- Store it in its box away from humidity
- Gently clean it with a soft, dry cloth

You have 14 days after receiving your order to change your mind.

Return the jewelry in its original packaging to the following address:

LOU.YETU – 70 rue Jean Pierre Timbaud, 75011 Paris, France.

Return shipping costs are your responsibility. Upon receipt, we will inspect the jewelry and refund you using your original payment method within 7 to 10 business days.

Start by checking the delivery tracking available.

If your parcel shows as “delivered” but you haven’t received it, please contact customer service at hello@louyetu.fr.

We will carry out the necessary checks with the carrier to help you as best as we can.

Our apologies! Please write to us immediately with a photo of the received product at hello@louyetu.fr.

We are truly sorry for this inconvenience.
To help us resolve it quickly, please send an email to hello@louyetu.fr with:

- Photo of the kraft shipping box (inside and outside)
- Photos of the items received and their packaging

These details are essential for us to file a claim with our logistics partners and offer a quick solution.

Yes, many of our models are customizable.
Check the engraving option before adding the item to your cart.

Engraved items are non-refundable.